Refund Policy

24-Hour Money-Back Guarantee

At SecureOnePlan, we are confident in the quality of our IPTV service. We offer a 24-hour money-back guarantee on all subscription plans. If you are not satisfied with our service within the first 24 hours of activation, you may request a full refund.

Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 24 hours of your subscription activation.
• You must provide your order details, including your subscription ID or the WhatsApp number used for purchase.
• The request must be submitted through our official WhatsApp support channel.
• First-time subscribers only. Refund requests on renewed subscriptions are handled on a case-by-case basis.

How to Request a Refund

To request a refund, follow these simple steps:

1. Contact our support team via WhatsApp within 24 hours of activation.
2. Provide your subscription details and the reason for your refund request.
3. Our team will review your request and confirm the refund within 24-48 hours.

Processing Time

Once your refund request has been approved, the refund will be processed within 24-48 business hours. The time it takes for the funds to appear in your account may vary depending on your payment provider.

Exceptions

Refunds may not be granted in the following circumstances:

• Requests made after the 24-hour guarantee period has expired.
• Violations of our Terms of Service, including sharing credentials or reselling without authorization.
• Service issues caused by the customer's internet connection or incompatible devices.
• Repeated refund requests from the same customer (abuse of the refund policy).

Contact

If you have any questions about our refund policy, please do not hesitate to reach out to our support team via WhatsApp. We are available 24/7 to assist you.

WhatsApp: +33 6 44 65 05 25