Privacy Policy

Information We Collect

SecureOnePlan collects the following types of information when you use our service:

• Contact Information: WhatsApp number, name, or other contact details you provide when placing an order or contacting support.
• Payment Information: Transaction details related to your subscription purchase. We do not store full payment card details.
• Device Information: Device type and application used, to provide optimal setup assistance.
• Usage Data: General service usage patterns to improve our infrastructure and content offerings.
• Website Analytics: IP address, browser type, pages visited, and referring URLs collected through standard web analytics.

How We Use Information

We use the information we collect for the following purposes:

• To provide, activate, and manage your IPTV subscription.
• To communicate with you about your account, orders, and support requests.
• To improve our service quality, content offerings, and user experience.
• To send important service updates and notifications.
• To detect and prevent fraud, abuse, or unauthorized use of our service.
• To comply with legal obligations and enforce our Terms of Service.

Data Storage

Your personal information is stored on secure servers with industry-standard encryption and security measures. We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel only.

Third-Party Services

We may use third-party services to facilitate our operations. These services may have access to limited personal information only as necessary to perform their functions:

• Payment Processors: To process subscription payments securely.
• Analytics Providers: To analyze website traffic and usage patterns.
• WhatsApp (Meta): For customer communication and support.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and performance.
• Deliver relevant content based on your region.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your personal data.

To exercise any of these rights, please contact us via WhatsApp. We will respond to your request within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your subscription expires and no longer serves an active purpose, we will securely delete or anonymize your data within a reasonable timeframe.

Children's Privacy

SecureOnePlan is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Policy

SecureOnePlan may update this Privacy Policy from time to time. We will notify users of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via WhatsApp: